To those who joined our webinar on Thursday, we thank you very much for your time. I hope you found the information that Rob Howard presented to be useful in helping you see how you can listen to and engage customers through Telligent Community, increase employee productivity and interactions with Telligent Enterprise, and measure and understand user engagement with Telligent Analytics. If you didn't attend the webinar or you would like to see it again on-demand, watch the complete recording.
In this post, we will provide both an overview of the new enhancements to our products and the answers to questions asked during the live webinar.
The common themes that run across all three new products versions are:
- Enhanced quality and performance
- Increased ease of developing and integrating with other applications
- Flexibility and adoption-driven enhancements
Telligent Community 5.5 allows you to capture richer profile data and makes it easier to contribute content.
Telligent Enterprise 2.5 makes it easier to execute on the factors that drive user adoption.
Telligent Analytics 3.5 (available in March 2010) makes it simpler to understand, create and share reports.
Read more detailed information about the enhancements and changes in these products. The Telligent Evolution Platform Software Development Kit that provides tools and examples of how to extend Telligent Community and Telligent Enterprise will be available in March 2010.
- We are a global company in many countries. What languages does your application support?
- Are you doing anything to compete with commenting providers like Echo or Disqus to socialize your commenting more?
- Is Four Roads the only provider you know of doing Facebook Connect integration? Are you planning on integrating it with the product yourself?
- Rob demonstrated a mobile viewer. Is that included with Telligent Community and Telligent Enterprise? Or the Telligent Evolution Platform SDK? Or was that a sample application built using the REST API? Can Rob discuss the Telligent mobile strategy? Are there any plans?
- What support is provided for SharePoint 2007?
- How does document synchronization work?
- How does Telligent compare to SharePoint 2010?
- Are there more business cases to describe how Telligent has been used in the enterprise?
- Did Telligent publish anything detailing the changes introduced in the new product versions?
- How does email integration work?
- Where can I read more about the web services APIs and your SDK?
1. We are a global company in many countries. What languages does your application support?
Telligent's platform was built to support all languages and also fully supports right-to-left layouts. For example, one of our global customers recently launched a community in 35 different languages, including Arabic. And, as discussed during the webinar, Telligent's platform powers a number of Dell's communities, including the Direct2Dell Japan blog.
2. Are you doing anything to compete with commenting providers like Echo or Disqus to socialize your commenting more?
Telligent believes that integrated information management and analytics are key drivers for organizations to deploy a community and collaboration platform, and while the aforementioned technologies are very useful, they contribute to the creation of silos of critical customer feedback. Telligent introduced socialization of discussions by enabling forum-based interactions that can be easily embedded in other Web sites.
3. Is Four Roads the only provider you know of doing Facebook Connect integration? Are you planning on integrating it with the product yourself?
Telligent has other customers and partners who are using Facebook Connect to integrate with our platform. Because of the richness of the Telligent Evolution Platform APIs, there are countless applications that can integrate with the Telligent platform. The work done by our partners, such as Four Roads, is and will continue to be invaluable in bringing to the market a wide range of application integrations that meet the needs of our customers.
4. Rob demonstrated a mobile viewer. Is that included with Telligent Community and Telligent Enterprise? Or the Telligent Evolution Platform SDK? Or was that a sample application built using the REST API? Can Rob discuss the Telligent mobile strategy? Are there any plans?
The mobile application Rob mentioned during the webinar represents what can be done with the platform through the REST API. Telligent recognizes that mobile is becoming a more important strategy for enterprises interested in ensuring their audiences are able to collaborate, connect, and communicate wherever they are and will be a key theme for Telligent in 2010.
5. What support is provided for SharePoint 2007?
Telligent has offered support for SharePoint 2007 starting with Telligent Enterprise 2.0.
- Web Parts - Bring best-of-breed collaboration tools into the SharePoint environment.
- Document Synchronization - Benefit from document management through SharePoint, with social and user-centered collaboration in Telligent. Attachments in emails sent to Telligent forums can also be captured and stored in SharePoint document libraries.
- Native Microsoft Integration - Both SharePoint and Telligent share a common base platform: Microsoft .NET. Furthermore, Telligent offers rich profile integration with Microsoft Active Directory and Microsoft Exchange Server.
- Activity Streams - Interactions within SharePoint, such as changes or additions to documents, are published on the Activity Stream within Telligent. You can also include an Activity Stream Web Part in SharePoint to keep track of all the collaborative activities occurring in Telligent products.
In March 2010, Telligent will release the next version of the Telligent Evolution Platform SDK which will contain source code to all Web Parts.
6. How does document synchronization work with SharePoint? Is it limited to SharePoint 2010?
Document synchronization lets you connect a media gallery on Telligent Community or Telligent Enterprise with a document library in SharePoint 2007. As files change within SharePoint, community participants always see the latest version, enabling document management by administrators or subject matter experts without disrupting the content consumers' experience. Support for SharePoint 2010 will be available when SharePoint 2010 becomes publicly available.
7. How does Telligent compare to SharePoint 2010?
Telligent focuses on collaboration, connection, and the elimination of information silos through flexible information access and expert search. For companies who have advanced document and content management needs, Telligent products continue to provide integration with their existing or new IT investments, one of which could be SharePoint 2007 or the upcoming SharePoint 2010 version. Telligent is committed to continuing to provide the best-of-breed and innovative capabilities that our customers expect.
8. Are there more business cases to describe how Telligent has been used in the enterprise?
Telligent customers are finding ways to use Telligent Enterprise that are in alignment with all the ways in which they do business. Organizations can:
- Increase the usefulness of data shared throughout an organization by turning it into knowledge
- Minimize knowledge loss as employees transition in, out, and around the organization
- Connect geographically dispersed workforces
- Increase employee productivity and satisfaction by mirroring the new and evolving communication habits and needs of the workforce
- Eliminate information silos by enabling collaboration within teams, departments, or across the entire organization
- Enable interactive and transparent corporate communications
- Increase the bonds between employees and loyalty to the company through virtual water cooler opportunities
- Streamline employee on-boarding and training
9. Did Telligent publish anything detailing the changes introduced in the new product versions?
Yes, please see the release notes for Telligent Community and Telligent Enterprise. Once Telligent Analytics 3.5 is publicly available, we will share detailed release notes about the improvements made.
10. How does email integration work?
Telligent's email integration is a powerful capability that ensures people use the technology that is most familiar to them. Email can continue to be used for collaboration through distribution lists, and 100 percent of the content and files are captured. This ensures that the content is searchable, can be run through Telligent Analytics, associated with users, and can further be integrated and managed through a document management system (such as SharePoint). The email integration can run natively integrated with Microsoft Exchange or can run separately in order to integrate with nearly any email technology.
11. Where can I learn more about the Web services APIs? What about an SDK?
The Telligent Evolution Platform APIs are available as REST-based Web services and are delivered both with the Telligent Evolution Platform and within the Telligent Evolution Platform SDK, which is released more often than platform releases. You can download and use the current version of the Telligent Evolution Platform SDK today or read more about the APIs in the Telligent developer documentation. The next version of the Telligent Evolution Platform SDK, which will be available in March 2010, will include additional samples and details for developers extending the Telligent Evolution platform.
