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Follow-up for "Product Portfolio: Overview & Demos" Webinar on February 18, 2010

To those who joined our webinar on Thursday, we thank you very much for your time. I hope you found the information that Rob Howard presented to be useful in helping you see how you can listen to and...

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Review of "How Governments are Harnessing the Value of Community and...

I had the pleasure of moderating a webinar last Wednesday: How Governments are Harnessing the Value of Community and Collaborative Technologies: A Haiti Case Study. Telligent founder and CTO Rob Howard...

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Webinar Recap: Secrets to Building Sustainable Online Communities

To those who joined our webinar last week, we thank you very much for your time. I hope you left with practical, action-oriented insights to help you transform your community from stale to effective....

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Get your sewing needle out–it’s time to weave community objectives into the...

Business objectives are a key aspect to any company. Therefore, it is important to keep in mind that business objectives for a community must be established at a strategic level within the...

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Your community’s blueprint should include a picture of success

How do you define success? Depending on who you ask that question to, success may have a different meaning. If you ask a bakery magazine publisher, the response may be that success is measured by the...

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Planning for the User’s Second Visit is Necessary for Building a World Class...

Building a world class community requires that you plan for the user’s second visit. Users will come the first time to have a specific information need met. They will come back a second and subsequent...

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Community Design: An Important Element in Building a World Class Community

How does peer support and social identity relate to building a community? These two elements are what researchers believe are likely motivations for continued community participation among users. While...

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Execute Your Community Strategy In Waves

The first to market, the first one with the answer, or the first one to accomplish a goal are all things that people aspire to be. Finding people who are eager to be the first one to arrive at a...

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Driving Adoption is the Seed to Growing Your Community

You have incorporated community objectives into your company’s plan, designed the community to foster member ownership and finally launched your very own community – so now what? Well, that’s a great...

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Tyler Tech Gets Social with Clients to Enable Customer-Driven Support

Tyler Technologies, a leading provider of software and services for local governments, is bringing governance into the modern day with technology that helps more than 10,000 local government entities...

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Social Media & Associations: Moving Forward by Getting Back to the Basics

In therecent newsletterthat Association Trends™ published, there was an article titled “Social media and how it’s changing associations.” This article focused on the theme of the recent ASAE 2012...

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Successfully Implementing an Online Community is a Team Effort

After you have done the necessary steps to build and deploy a successful online community, there’s still one thing left to do – make sure that your community team is in place. It takes more than just...

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5 Steps to Ensure Your Members Don’t Run Away With Your Community

A Best Practice of World Class Communities is to Encourage Ownership of the Community by Members One of the strategies Telligent encourages for building World Class Communities is to encourage a level...

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10 Ways to +1 Your Community this Year

Long before there was Google+, the concept of +1 was used to address the topic of extraordinary customer service. In 1993, Ken Blanchard and Sheldon Bowles wrote Raving Fans: A Revolutionary Approach...

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What Lessons can Online Communities Learn from a Leading Fast Food Chain?

McDonald’s sells french fries, but doesn’t sell onion rings.  Why is that? There is an urban legend that states the first beloved sweetheart of Ray Kroc, Founder of McDonald’s Corporation, was killed...

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How Communities Allow You to Profitably Scale Your Customer Support

Customer support is a very common use case for online communities, because, if done correctly, there are tremendous benefits that can be gained. Just think, when your customers have an issue, what...

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Finding the Delicate Balance of Effective Community Moderation

Effective moderation can leave a community manager feeling a bit like Goldilocks in search of the perfect bowl of porridge.  Too much moderation can lead to foregoing one of the key benefits of your...

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Is Customer Experience the New Marketing?

In May, Telligent hosted a webinar with three guest speakers – Kate Leggett fromForrester Research, Inc., Lewis Simons fromCox Communications, and Brendan Cosgrove fromKaseya. While the official title...

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Internal Online Communities – Introducing 10 Beneficial Business Use Cases

When speaking about internal online social communities, it is common to hear people say that they want ‘Facebook inside the firewall’. No they don’t. Facebook is about having fun and connecting with...

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How to Measure the Strategic Value of Online Communities

Maybe you just launched your community a few months ago. Perhaps you've been up and running for a while. Either way, now is a good time to ask yourself “How is my community doing?” How you answer this...

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