Tyler Technologies, a leading provider of software and services for local governments, is bringing governance into the modern day with technology that helps more than 10,000 local government entities improve day-to-day operations.
Cities, counties, schools and other government entities in all 50 U.S. states, the U.S. Virgin Islands, Canada, Puerto Rico and the United Kingdom rely on Tyler Technologies to streamline and automate operations to improve governmental efficiency.
Tyler Tech wanted to provide its clients an open, easily-accessible support community to troubleshoot software issues and collaborate with peers. By acquiring an online community from Telligent, its clients can find peer-to-peer support online 24/7.
Plus, clients can offer product feedback and ideas that Tyler Tech can incorporate into its solutions for continuous, measureable improvement on its products.
Tyler Tech Enables customer-driven support with its online community.
This level of engagement and interaction among employees and clients increases the overall value of using a Tyler Tech solution. The improved support experience also translates to higher levels of client satisfaction and increased brand advocates who champion the value of Tyler Tech’s software.Read moreabout Tyler Tech’s success and social initiatives.